Política de privacidad

🔒 Privacy Policy (GDPR Compliant)

Effective Date: November 2025
Company: Active Dee Services
Brand: VACDRA
Address: Stadhouders-Plantsoen 232 C, 2517 SK, Zuid-Holland, Netherlands
Contact: support@vacdra.com

At VACDRA, operated by Active Dee Services, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase from our store.

1. Information We Collect

We collect information that you provide directly during checkout, such as:

  • Name, shipping and billing address

  • Email address and phone number

  • Payment details (processed securely through Shopify’s payment gateway)

We do not collect personal data outside of Shopify checkout or use third-party tracking tools such as Meta Pixel or Google Analytics.

2. How We Use Your Information

Your information is used to:

  • Process and fulfill your orders

  • Communicate with you regarding your order or support requests

  • Comply with Dutch and EU legal obligations (e.g. tax and accounting laws)

3. Legal Basis for Processing (GDPR)

We process your data under the following bases:

  • Contractual necessity – to fulfill your purchase

  • Legal obligation – to comply with EU laws

  • Legitimate interest – for customer support and fraud prevention

4. Data Retention

We retain order and customer data for as long as required by law (typically 7 years for tax compliance).

5. Data Sharing

We share your data only with trusted partners essential to providing our service, including:

  • Shopify (our e-commerce platform)

  • Payment providers (for transactions)

  • Delivery couriers (for shipping)

We do not sell or rent personal data to any third parties.

6. Your Rights

Under the GDPR, you have the right to:

  • Access, correct, or delete your personal data

  • Request data portability

  • Withdraw consent

  • Lodge a complaint with your local data authority

To exercise these rights, contact us at support@vacdra.com.

7. Security

We follow industry standards to protect your personal data, including encryption and secure hosting through Shopify’s compliant infrastructure.