Política de envío


🚚 Shipping Policy

Effective Date: November 2025
Company: Active Dee Services (VACDRA)

1. Order Processing

  • Orders are processed within 24–48 hours after payment confirmation (excluding weekends and public holidays).

     

  • Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details.

2. Delivery Times

  • Netherlands & Belgium: 1–2 business days

  • Rest of Europe: 3–5 business days

  • Worldwide: Delivery times vary by location and customs clearance

3. Shipping Costs

  • Free shipping on two or more orders.

  • Standard shipping rates apply for single orders, displayed at checkout.

4. Taxes & Duties

  • EU orders: VAT is automatically calculated at checkout.

  • International orders: Customers are responsible for any import duties, customs taxes, or related fees upon delivery.

5. Shipping Partners

We use reliable shipping services such as PostNL and DHL to ensure timely and secure delivery.

6. Delays or Lost Packages

We are not responsible for shipping delays caused by couriers, customs, or events beyond our control.
If your order appears lost, contact support@vacdra.com and we’ll assist with tracking or replacement where possible.